Working with Difficult People

Let’s Know……
Why people are difficult
Types of difficult behavior
Coping skills and techniques to help you communicate




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How to Deliver a Presentation

This presentation takes you through the stages involved in the planning and delivery of a presentation. Consideration will also be given to the effective use of PowerPoint slides in your presentation





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Organizational Development

Organizational Development - Chapters

1. Introduction or Organizational Development
2. Foundation
3. OD Process
4. Intervention Techniques
5. Ethics
6. Politics




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